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It all starts with the TechMedix iProtect Technology

TechMedix provides an array of essential IT services, including PC Management, Server Management and Network Management, on a flat rate subscription basis to small and medium sized businesses.

We view ourselves as an extension of your business and we work hard to ensure that your systems are running at tip-top performance. Our goal is to dramatically reduce your total cost of ownership and eliminate technology-induced stress levels. That's why every customer relationship with TechMedix begins with a complete technology assessment with one of our systems consultants. We feel that this is the best way to get a "bird's eye view" of your business needs and it helps us to build a strong, lasting and successful relationship with our clients.

Today's IT Infrastructure Management Challenges

Most IT Managed Service Providers started their managed services by providing services focused around Servers. Desktops and Laptops were ignored or were not covered under a flat fee managed service. Selling blocks of time or working on a Time & Materials basis are still among the most popular methods to address desktop and laptop issues. There are many reasons why this could have happened - Desktop hardware is low cost when compared with Servers, and most businesses don’t budget for any preventative maintenance activities. Servers demand more attention and are allowed to eat up more of the maintenance budget as they host business critical applications. At TechMedix, we believe scheduled maintenance for laptops was ignored due to lack of sophisticated technical solutions to effectively address challenges posed by their roaming behavior.

Desktops and Laptops outnumber Servers by 10 to 1 in a typical SMB environment. TechMedix can start with the most basic desktop support service, which in turn can lead to projects to standardize the entire environment by supplying OS upgrades, hardware or other applications and services around such projects.

Highlights of our Platform Include:

• A Network Operations Center (NOC) that provides 24x7 visibility of Windows and Linux based desktops and laptops for all of your business.
• Proactive service is provided with preventive maintenance scheduled at specific intervals.
• Reduction of you operational costs are achieved because you have a staff of hundreds of system engineers supporting you, who carry out the day to day work of checking Anti-Virus Signatures, scanning and removing spyware, updating critical security patches and cleaning temporary files on a regular basis.
• Comprehensive reporting on inventory and preventive maintenance activities. Changes are also tracked and aid in quicker problem resolution.